Introduction
This Privacy Policy explains how Vivance Travels (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our website and booking services.
By using Vivance Travels, you acknowledge this Policy. If you do not agree, please discontinue use of the Services.
Information We Collect
We may collect the following categories of information:
- Identity and contact details: name, email, phone number, address, and account credentials.
- Traveller details needed for bookings: date of birth, gender, passport or ID details (where required), and frequent-flyer numbers you choose to provide.
- Booking and payment-related data: itinerary preferences, booking references, partial payment status, and transaction identifiers from payment partners (we do not store full card numbers on our servers when payments are processed by gateways).
- Technical data: IP address, browser type, device information, and pages visited, collected via cookies or similar technologies.
- Support communications: messages you send through Contact Us, email, or phone.
How We Use Your Information
We use personal information to:
- Create and manage your account and authenticated sessions.
- Process flight, hotel, and holiday bookings and issue confirmations.
- Communicate booking updates, payment status, cancellations, and customer support responses.
- Detect fraud, secure our platform, and comply with legal or regulatory obligations.
- Improve site performance, search relevance, and customer experience.
- Send service-related notices; marketing messages only where permitted and with an option to opt out.
Data Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You should protect your password and sign out on shared devices.
Data Retention
We retain personal information for as long as needed to provide Services, maintain booking and accounting records, resolve disputes, and meet legal, tax, or regulatory requirements. When data is no longer required, we delete or anonymise it where reasonably practicable.
Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or ask us to restrict or object to specific processing.
You may update some profile details from your account dashboard. For other requests, email bookings@vivancetravels.com with enough detail for us to verify and respond.
Children’s Privacy
Our Services are not directed to children under 18 for account registration. We may collect traveller details for minors only when provided by a parent or guardian as part of a booking. If you believe we have collected a child’s data inappropriately, contact us to request deletion.
International Data Transfers
Travel bookings often require transferring data to airlines, hotels, and processors in other countries. Where we transfer personal information internationally, we take steps designed to ensure appropriate protection consistent with this Policy and applicable law.
Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top of the page will change when we do. Material changes may also be highlighted on the website or communicated by email where appropriate.
Contact Us
For privacy questions or requests, contact:
- Email: bookings@vivancetravels.com
- Phone: +91 91610-77111
- Help Center: /help-center